Return & Refund Policy
8tee Hair Accessories

We want you to be completely happy with your purchase from 8tee Hair Accessories. If something isn’t right, we’re here to make it right. Please review our policy below.

🔁 Returns

We accept returns within 14 days of delivery for eligible items. To qualify for a return:

• The item must be unused, unworn, and in its original packaging
• You must provide proof of purchase (order number or receipt)
• For hygiene reasons, hair accessories that have been used or tried on are non-returnable

To start a return, email us at [email protected] with your order number and reason for return. Once approved, we’ll provide return instructions.

Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Original shipping charges are non-refundable
• Refund processing time may vary depending on your payment provider

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Email [email protected] with:

• Your order number
• Clear photos of the issue
• A brief description of the problem

We’ll happily send a replacement or issue a full refund.

❌ Non-Returnable Items

For hygiene and safety, the following items are non-returnable:

• Worn or used hair accessories
• Items marked “Final Sale”
• Custom or personalized orders

📩 Need Help?

Our customer care team is ready to assist you.

📧 Email: [email protected]
📞 Phone: +84-987-421-539
🕒 Support Hours: Monday – Friday, 9AM–6PM (GMT+7)

Thank you for choosing 8tee Hair Accessories — we appreciate your trust and support.